Frequently Asked Questions
Everything you need to know about shopping with pholoh.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.
Are your materials sustainably sourced?
At pholoh, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible. You can find specific material details on each individual product description.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes within 1 hour of purchase. Please contact our support team immediately via live chat or email for assistance.